The Certified Manager of Quality/Organizational Excellence is a professional who leads and
champions process-improvement initiatives - everywhere from small businesses to multinational
corporations - that can have regional or global focus in a variety of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine, and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
The Certified Manager of Quality/Organizational Excellence evolved from the certified quality manager as a way to broaden the scope of the examination. The Quality Management Division surveyed certified quality managers and other recognized subject matter experts.
The survey results indicated that not only had the Body of Knowledge for quality managers changed, but the name of the program itself must be updated to reflect the broader scope of this position. With the approval of the ASQ Certification Board, the Certified Quality Manager program became the Certified Manager of Quality/Organizational Excellence program.
|ASQ CMQ-OE||Virtual-Online||Ongoing||7PM – 10PM EST||24 hrs (4 weeks) Sat & Sun||$690 CAD||Buy|
Candidates who have completed a degree from a college, university or technical school will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):
Each certification candidate is required to pass an examination that consists of multiple-choice
questions that measure comprehension of the Body of Knowledge.
Computer Delivered - The CMQ/OE examination is a one-part, 180 multiple choice question exam, and is offered in English only. 165 questions are scored and 15 are unscored. Total appointment time is four-and-a-half-hours, exam time is 4 hours and 18 minutes.
Paper and Pencil - The CMQ/OE examination is a one-part, 165 multiple choice question, four-hour exam and is offered in English and Mandarin in certain locations.
All examinations are open book.
This course is fully aligned with the updated Body of Knowledge.
Section I Leadership
Section II Strategic Plan Development and Deployment
Section III Management Elements and Methods
Section IV Quality Management Tools
Section V Customer-Focused Organizations
Section VI Supply Chain Management
Section VII Training and Development